Frequently Asked Questions

What to Know Before Booking at 27 Gems

Where is 27 Gems located?

27 Gems currently offers services at our Fells Point location at 722 S Broadway Baltimore MD as well as our Canton location inside Merritt Athletic Club at 3401 Boston St Baltimore MD.

Each location offers a slightly different experience, so please double-check the location listed on your appointment confirmation before heading to your service.

What is parking like?

If you're using Uber, Lyft, or another rideshare service, please arrive approximately 10 minutes before your appointment.

If you're driving to Fells Point, we recommend arriving in the neighborhood 15–20 minutes early to allow time to find street parking and walk to the studio.

For Canton guests you are welcome to park tin the Merritt Athletic Clubs parking garage, or parking lot free of charge. If you are using the gym or sauna beforehand, please build in additional time to shower, change, and be completely ready for your massage before your scheduled start time.

How do I enter the Fells Point location?

Our Fells Point studio is located at 722 S Broadway.

When you arrive, look for the black entrance door at 722 S Broadway. The door will be unlocked for our scheduled guests, so you can simply open the door and head upstairs.

Once upstairs, 27 Gems is the first two doors (Suit 200) on the right. Treatment Room 1 is often booked for our massage, couples, and spa day appointments, and treatment room 2 is typically booked for our facial and wax appointments.

If for any reason the front door is locked, you can reach us through the call box by pressing the blue phone icon to call upstairs.

You can also call us directly at 443-698-2327, and our team will assist you with entry.

What happens if I arrive late?

Your appointment time is reserved specifically for you. If you arrive late, we have a 10 minute grace period & will always do our best to accommodate you; however, depending on your arrival your service may need to be shortened so we can remain on schedule for the guests booked after you.

We recommend allowing extra travel and parking time, particularly when visiting Fells Point.

Can I use a 27 Gems gift card to book online?

Yes! 27 Gems gift cards can absolutely be used toward your appointment. However, our gift card numbers are currently not compatible with our online checkout system.

If you have a 27 Gems gift card, please book your appointment online using the “Members Only” booking option. This option will allow you to reserve your appointment without being charged at the time of booking, so your gift card can be applied toward payment.

If you have an online/digital gift card:
Please submit the 16-digit gift card code to 27gemsbaltimore@gmail.com or call/text us at 443-698-2327 so we can verify and apply your gift card to your reservation.

If you have a physical gift card:
Please let us know when booking that you will be paying with a physical 27 Gems gift card. You will need to bring the physical gift card with you to your appointment for payment.

To avoid additional service charges, please make sure we know you are using a gift card when making your reservation and follow the booking instructions above.

Existing 27 Gems members may also use gift cards toward eligible services and appointments.

What is the difference between Fells Point and Canton?

Our two locations offer different environments.

Fells Point is the better choice if you're looking for the full 27 Gems atmosphere, celebrating a special occasion, planning an event, booking with friends, or simply want a more traditional spa experience.

Canton is located inside Merritt Athletic Club and is designed more as a wellness and recovery setting. Because it is located within an active gym, the environment naturally feels different from our dedicated Fells Point spa space.

If atmosphere and the overall spa experience are an important part of your visit, we recommend booking at Fells Point.

Can I use the pool, sauna, locker rooms, or other gym amenities at Canton?

27 Gems operates inside Merritt Athletic Club at our Canton location, and our guests are welcome to use the locker rooms & saunas before or after their appointment with 27 Gems, but we do not manage Merritt's gym facilities, memberships, pool, locker room, saunas, passes, or amenity policies.

For questions regarding gym or pool access, guest passes, facility hours, or other Merritt Athletic Club amenities, please contact Merritt Athletic Club directly for the most accurate and up-to-date information.

What is our cancellation and rescheduling policy?

We understand that plans can change. Because your appointment time is reserved specifically for you and your practitioner, we ask that you provide at least 48 hours’ notice if you need to cancel or reschedule your appointment.

Appointments rescheduled with less than 48 hours’ notice are subject to a $50 rescheduling fee.

Prepayment reserves and confirms your appointment because your practitioner’s time has been held exclusively for your service. This policy helps protect our practitioners from last-minute cancellations and allows us the opportunity to offer the appointment to another guest.

Refunds are not guaranteed. Refund requests are considered on a case-by-case basis for true, unavoidable emergencies that cannot reasonably be rescheduled.

If you need to make a change to your reservation, please call or text 27 Gems as soon as possible at 443-698-2327 so our team can assist you.

Still Have Questions?

We're happy to help you choose the right service, location, or booking option.

If you're booking with a gift card, planning a group experience, having trouble finding us, or aren't sure which 27 Gems location is right for you, call or text us at 443-698-2327 and our team will be happy to assist.

27 Gems Spa & Boutique
Beauty • Wellness • Recovery